Senior Operation Manager

Job Description

• Direct responsibility for the Zone's profitability and achievement of revenue targets (EBIT) set by the Zone/Region
• Ensure revenue generation for Value Added Services (VAS) and achievement of the monthly/annual targets
• Control costs & manage budgets for the given zone
• Consistently achieve the SLAs through process enhancement, monitoring key deliverables, and tracking key indicators of the business for the region
• Ensure best practices are implemented across units in multiple regions.
• Ensure compliance with standard operating procedures, policies, and manuals within the zone.
• Manage Security (Physical & Data) at the Application Centres and ensure adequate controls are in place to pre-empt any physical / data security breach incidents
• Develop & influence relationships with key decision-makers from Embassies & Consulates of various Missions across levels
• 11. Conduct resource planning and allocation, manpower forecasting
• activities for the given zone/ region regularly
•  Ensure the conduct of Product & Process Training for all staff on a regular basis through coaching and development
• Ensure employee satisfaction survey match company expectations 
• Ensure judicious use of natural resources
• Adhere to the environmental health and safety policy/objectives and guidelines of the organization

Job Requirements

• Computer Skills and technology savvy
• Leadership Skills
• Project management skills
• Budget and forecasting
• Cross-domain knowledge (Sales, Marketing, Business Development, IT, Finance etc.
• Must have 12-15  years of experience in Travel and Tour / Hospitality.
• Master's Degree Graduates can apply.

Special Information

To Apply : Send your resume to sangita@froxjob.com or directly contact at 9801898000.