Network Operations Center

Job Description

• Monitor systems, CCTV, and operational activities to ensure smooth day-to-day operations.
• Identify, record, and report operational issues, irregularities, and technical concerns in real time.
• Coordinate with internal teams for issue resolution and escalate urgent matters when required.
• Handle customer inquiries, provide basic support, and maintain professional communication.
• Maintain operational logs, shift reports, and proper documentation of daily activities.
• Follow up on pending tasks and ensure timely updates and resolution.
• Ensure operational standards, discipline, and service quality are maintained across locations.

Job Requirements

• +2 / Higher Secondary Education completed; Bachelor’s degree running will be preferred.
• 1–2 years of experience in operations, monitoring, customer service, coordination, or related fields.
• Basic computer knowledge and familiarity with digital systems and monitoring tools.
• Strong observation skills with good attention to detail and problem-solving ability.
• Good communication, coordination, and reporting skills.
• Responsible, disciplined, and able to work effectively under pressure.
• Comfortable working in 12-hour rotational shifts, including day and night shifts.

Special Information

To Apply: Send your CV to pramila@froxjob.com or 9801898002