Customer Service Representative

Job Description

• Handle customer inquiries, complaints, and service requests through phone, email, and in-person communication.
• Provide accurate information regarding products, services, and company policies.
• Maintain positive relationships with customers and ensure high levels of customer satisfaction.
• Record customer interactions and update customer information in the system.
• Coordinate with internal departments to resolve customer issues efficiently.
• Follow up with customers to ensure timely resolution of concerns.
• Prepare and maintain customer service reports and documentation.
• Assist in administrative and operational tasks as required.

Job Requirements

• Bachelor’s Degree completed.
• Minimum 1 year of experience in a Customer Service Representative (CSR) role.
• Practical knowledge of MS Excel and MS Word.
• Strong verbal and written communication skills.
• Excellent customer handling and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Good interpersonal and teamwork skills.
• Positive attitude and customer-focused mindset.

Special Information

To Apply: Send your CV to anusha@froxjob.com or 9801898006