Guest Relation Officer

Job Description

• Welcome and assist guests in a professional and friendly manner.
• Handle guest inquiries, reservations, and complaints efficiently.
• Coordinate with housekeeping, front office, and other departments to ensure smooth guest service.
• Maintain guest records and update relevant information in the system.
• Ensure high standards of hospitality and customer satisfaction.
• Assist in check-in and check-out procedures when required.
• Maintain a presentable front desk and reception area.
• Follow company policies and service protocols.

Job Requirements

• Diploma / Bachelor’s degree in Hospitality Management, Hotel Management, BHM, or related field.
• Flight attendant training background may also apply.
• Excellent communication skills in English (local language is an advantage).
• Strong interpersonal and customer service skills.
• Presentable personality with a positive attitude.
• Basic computer knowledge (MS Office; PMS knowledge is a plus).
• Willingness to work in shifts, weekends, and holidays.
• Fresher and experienced candidates from hospitality background are encouraged to apply.

Special Information

Interested candidates can send your CV to ktm.hr@froxjob.com or call 9801898006