Customer Relationship Executive (CRM)

Job Description

• Build and maintain strong relationships with customers to ensure high satisfaction and retention
• Handle customer inquiries, feedback, and complaints in a professional and timely manner
• Coordinate with internal departments to resolve customer concerns effectively
• Maintain accurate customer records and follow up on service-related matters
• Support customer engagement initiatives through digital platforms and social media
• Assist in creating customer-focused content by shooting and editing short videos
• Ensure a positive brand experience at every customer touchpoint

Job Requirements

• Bachelor’s degree completed in any discipline
• Excellent communication, problem-solving, and complaint-handling skills
• Strong customer-centric mindset with a professional attitude
• Passion for cars with a good understanding of automobile products
• Skilled in shooting and editing videos (mobile or basic tools acceptable)
• Comfortable using social media platforms for customer engagement
• Ability to work independently as well as in a team

Special Information

To Apply: Send your CV to cv@froxjob.com  or  (9801048456)