Service Advisor

Job Description

• Act as the primary point of contact for customers visiting the service center
• Understand customer concerns and accurately document service requirements
• Coordinate with technicians to ensure timely and quality service delivery
• Explain service procedures, costs, and timelines clearly to customers
• Monitor job progress and keep customers updated on service status
• Ensure customer satisfaction through professional service handling
• Maintain service records, job cards, and customer documentation
• Follow company standards, safety guidelines, and service processes

Job Requirements

• Bachelor’s degree in Mechanical Engineering or Automotive Engineering
• Minimum 1 year of experience in automotive service or customer service
• Basic understanding of automotive systems and service operations
• Excellent organizational and coordination skills
• Strong communication and customer-handling abilities
• Ability to work efficiently in a fast-paced service environment

Special Information

To Apply: Send your CV to cv@froxjob.com or 9801048456