Service Advisor

Job Description

• Act as the primary point of contact between customers and the service team
• Receive vehicles, understand customer concerns, and recommend appropriate services
• Prepare job cards, service estimates, and timelines for repairs
• Coordinate with technicians to ensure timely and quality service delivery
• Update customers on service progress and explain completed work
• Ensure customer satisfaction and handle service-related queries or complaints
• Maintain accurate service records and documentation
• Promote additional services and value-added products when appropriate

Job Requirements

• Diploma or Bachelor’s degree (Automobile or Management preferred)
• 2–4 years of experience as a Service Advisor in the automobile industry
• Strong understanding of vehicle systems, diagnostics, and service processes
• Good communication and customer-handling skills
• Ability to multitask and work under pressure
• Basic computer skills and familiarity with service management software
• Team-oriented with a professional attitude

Special Information

To Apply: Send your CV to hiring@froxjob.com or 9820753898