Customer Relations Officer (CRO)

Job Description

• Serve as the first point of contact for customers, ensuring a positive and professional experience.
• Handle customer inquiries, complaints, and service requests efficiently.
• Coordinate with internal departments (especially workshop/service team) to ensure timely service delivery.
• Maintain accurate customer records and follow up on service feedback.
• Assist in scheduling appointments and managing customer flow.
• Provide product/service information clearly to customers.
• Ensure customer satisfaction and build long-term relationships.0

Job Requirements

• Bachelor’s degree running or +2 completed in Management or related field.
• Freshers are encouraged to apply; prior experience (up to 1 year) in customer service is an advantage.
• Strong communication and interpersonal skills.
• Basic computer knowledge (MS Office, email handling).
• Positive attitude with a customer-focused mindset.
• Ability to handle pressure and multitask effectively.
• Knowledge of automobile workshop operations and procedures will be an added advantage.

Special Information

To Apply: Send your CV to cv@froxjob.com or 9801048456