Front Desk Supervisor

Job Description

• Supervise and coordinate the daily operations of the front desk and reception team.
• Ensure smooth patient registration, appointment scheduling, and visitor management.
• Maintain high standards of customer service by assisting patients and addressing inquiries professionally.
• Monitor front office activities to ensure efficient workflow and compliance with organizational policies.
• Handle patient concerns, complaints, and escalations in a timely and courteous manner.
• Coordinate with medical and administrative departments for seamless patient service.
• Prepare front office reports, maintain records, and ensure accurate documentation.
• Train, mentor, and evaluate front desk staff to improve service quality and performance.

Job Requirements

• Bachelor's Degree in any relevant discipline.
• 2–3 years of experience in Front Office Management within the healthcare sector.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Good problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office applications.
• Ability to work under pressure while maintaining a professional and customer-focused attitude.
• Strong organizational and multitasking skills.

Special Information

To Apply: Send your CV to ktm.hr@froxjob.com or 9801898006