Customer Care Executive

Job Description

• Handle customer inquiries, complaints, and service requests professionally.
• Maintain customer records and update information in ERP systems.
• Coordinate with relevant departments to resolve customer concerns promptly.
• Follow up with customers to ensure service satisfaction.
• Assist in preparing customer service reports and maintaining documentation.
• Manage inbound and outbound customer communications.
• Provide accurate information regarding products, services, and company policies.
• Support customer retention and relationship-building initiatives.
• Ensure a high level of customer satisfaction and service quality.
• Perform other customer service and administrative tasks as assigned.

Job Requirements

• Bachelor's degree running (BBS, BBA, BBM, or related field).
• Freshers are encouraged to apply; candidates with at least 6 months of relevant experience will be preferred.
• Good knowledge of Microsoft Office applications.
• Familiarity with ERP systems is preferred.
• Strong verbal and written communication skills.
• Excellent customer handling and interpersonal skills.
• Valid two-wheeler driving license is mandatory.
• Ability to work under pressure and manage multiple tasks.
• Positive attitude and problem-solving skills.
• Good organizational and time-management abilities.

Special Information

To Apply: Send your CV to sunita@froxjob.com or 9801048495