Service Advisor

Job Description

• Attend customers professionally, identify vehicle issues, and provide appropriate service recommendations.
• Coordinate with workshop and technical teams to ensure timely diagnosis, repair, and maintenance of vehicles.
• Prepare service estimates, job cards, and explain repair details, costs, and timelines to customers.
• Monitor service progress and maintain regular communication with customers regarding vehicle status updates.
• Ensure high levels of customer satisfaction by delivering quality after-sales service and resolving customer concerns effectively.
• Maintain accurate service records, documentation, and reports related to vehicle servicing activities.
• Support service operations by ensuring compliance with company standards, safety procedures, and operational efficiency.

Job Requirements

• Bachelor’s Degree in Mechanical Engineering or related field.
• Minimum 3 years of experience in the automobile or automotive service industry.
• Strong technical understanding of vehicle systems, maintenance, and repair processes.
• Excellent communication, customer handling, and interpersonal skills.
• Ability to coordinate effectively with technical and service teams.
• Good problem-solving, organizational, and multitasking abilities.
• Proficiency in preparing service documentation and maintaining customer records.

Special Information

To Apply: Send your CV to babli@froxjob.com or 9801048494