Customer Care Manager

Job Description

• Oversee and manage the daily operations of the customer care team.
• Develop and implement customer care and support policies and procedures.
• Hire, train, and mentor customer care team members.
• Set performance goals and monitor team performance, providing regular feedback.
• Handle escalated customer issues and ensure timely resolution.
• Collaborate with other departments to improve overall customer experience.
• Analyze customer interactions, feedback and implement improvements based on
• findings.
• Stay informed about industry trends and best practices in customer care &
• support.
• Collaborate with other departments to resolve customer issues and streamline
• processes.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Job Requirements

•  At least 3 years of experience in customer service/care or handling customer queries/issues
• Bachelor's degree or equivalent work experience.
• Oversee and manage the daily operations of the customer care team.
• Analyze customer interactions, feedback and implement improvements based on findings.
• Collaborate with other departments to resolve customer issues and streamline processes
•  Stay informed about industry trends and best practices in customer care & support
•  Handle escalated customer issues and ensure timely resolution
• Set performance goals and monitor team performance, providing regular feedback.
• Commitment to providing exceptional customer support.
• Benefits:
• Attractive compensation package based on merit 
• Weekly offs, public holiday and night/morning allowances 
• 1.5 days weekly offs
   

Special Information

• Interested candidates are highly encouraged to send their resumes to shrijana.poudel@froxjob.com (9801898003)