Basic Information

Job Category: General Administration/ Management
No. of Vacancies: 1
Employment Type: Full Time
Job Location: Kathmandu
Offered Salary: Negotiable
Qualification: Bachelor's / Master's Degree
Experience: 6+ years
Gender: Any
Prefered Age: 25 - 35 Years
Vehicle Possesion: Preferred
Apply: 12-February-2023 (7 days from now)
Views: 125

Job Description

  • Overseeing the customer services teams.
  • Training and managing Customer Service Assistants and Representatives.
  • On-boarding and training new employees.
  • Setting customer satisfaction targets and working with the team to meet targets consistently.
  • Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs.
  • Creating customer loyalty programs to increase revenue and improve client retention.
  • Establishing customer service policies and procedures.
  • Staying updated on developments in the customer services field.

Job Requirements

  • Bachelor/Master Degree in related field.
  • 6-7 years of experience in similar sector 
  • The ability to remain patient and calm during stressful situations.
  • The ability to work well under severe pressure and to handle criticism well.
  • Administration skills.
  • Customer service skills.
  • Excellent verbal and written communication skills.
  • Attention to detail.
  • Strong report-writing and presentation skills, together with a familiarity with popular software packages such as Microsoft Office and applications such as Google Docs.
  • Self-motivation to use their initiative and to innovate, when required.

Special Information

  • For further information, directly contact at 9801898000 (Sangita).
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