Client Relation Executive

Job Description

• Regular Client follow-up for Service & other updates via call, SMS, email, etc.
• Customer Complaint handling and coordination required
• Regular follow-up to clients for Annual Maintenance Contract(AMC) related issues
• Technician Report Compilation
• A regular visit to Customers for AMC & Service related issues
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels such as social media sites, telephone queries, messages, etc.
• Keep updated records and files
• Proper documentation skills required
• Take up other duties as assigned

Job Requirements

• Bachelor’s degree in Business or a related field
• Must own Two wheeler vehicle with a valid driving license
• Excellent time management skills and prioritization of workload
• Knowledge of office management
• Proficient in English (oral and written)
• Strong communication and people skills
• Excellent knowledge of MS Office (especially Excel and Word)
• Good organizational and multitasking abilities
• Problem-solving skills
• Customer service orientation
• Willingness to Travel
• Ability to work well under pressure

Special Information

• For further information, send your resume to itahari.branch@frontline.com.np or do call at 9801048495