Service Desk Representative

A Reputed Electronic Company FollowUnfollow

Whirl Pool is a reputed name in the electronics and home appliances industry, known for delivering high-quality, innovative, and customer-focused products. The company is committed to excellence in... View More

Apply

Basic Information

Job Category: Marketing / Advertising / Customer Service

No. of Vacancies: 1

Employment Type: Full Time

Job Location: Kathmandu

Offered Salary: Negotiable

Qualification: Bachelors degree in Relevant Field

Experience: 1+ years

Gender: Any

Prefered Age: 23 - 35 Years

Vehicle Possesion: Preferred

Apply: 28-January-2026 (5 days from now)

Views: 12

Job Description

Handle incoming customer calls, emails, and service requests professionally
Register, track, and follow up on service complaints and inquiries
Coordinate with technicians and service teams for timely issue resolution
Provide accurate information regarding products, warranties, and services
Maintain proper records of customer interactions and service reports
Ensure customer satisfaction through effective communication and support
Escalate unresolved issues to the concerned department when necessary

Job Requirements

Bachelor’s degree in any relevant discipline
Minimum 1 year of experience in a service desk, customer support, or related role
Excellent verbal and written communication skills
Strong customer-handling and problem-solving abilities
Basic computer knowledge and familiarity with CRM or service systems
Ability to work under pressure and manage multiple tasks

Special Information

To Apply: Send your CV to sunita@froxjob.com or 9801048495

Easy Apply