Senior Customer Service Representative

A Reputed Food Delivery Company FollowUnfollow

Foodmandu is the first company in Nepal that delivers food from hundreds of popular restaurants. As a pioneer food delivery service provider making life easier through online ordering also leading ... View More

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Basic Information

Job Category: Marketing / Advertising / Customer Service

No. of Vacancies: 1

Employment Type: Full Time

Job Location: Kathmandu

Offered Salary: Negotiable

Qualification: Bachelors degree in Relevant Field

Experience: 1+ years

Gender: Any

Prefered Age: 25 - 35 Years

Vehicle Possesion: Preferred

Apply: 22-December-2024 (1 day from now)

Views: 161

Job Description

• Answer phone calls and respond to customer inquiries regarding products and services.
• Recommend product or service by collecting customer information and analyzing their product and service needs.
• Handle and process online and telephonic orders.
• Mobilize delivery staffs in wise, effective and efficient manner.
• Ensure excellent service standards and maintain high customer satisfaction.
• Know the company’s products and services and stay updated with the related issues.
• Promptly identify and resolve customer issues and follow up to ensure resolution.
• Contribute to team effort by accomplishing related results as needed.

Job Requirements

Qualification: Bachelors Completed
Minimum 1 to 2 year of Experience in call center or hospitality industry will be added advantage
Time : 2-10pm
Should be willing to work in evening shift
Should be willing to work in weekends and public holidays
Should have a 2-wheeler and valid driving license

Special Information