Front Desk Officer
A Reputed Company FollowUnfollow
A digital organization set up to address the crucial needs of emerging businesses in our Nation. It is registered as a consulting company under the Companies Act, of 2063, to provide various types ... View More
Basic Information
Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- 1 year of experience in a related field
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Special Information
- Interested candidates are highly encouraged to send their resumes to shrijana.poudel@froxjob.com (9801898003)
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