ERP Support

Job Description

• Become an expert on all of the features and functions within Odoo's software applications.
• Provide expertise to clients seeking to use Odoo applications effectively.
• Investigate Technical Issues (customer-reported problems and bugs).
• Working with internal cross-functional teams to solve technical problems for our customers and strategic partners
• Solving technical problems, demonstrating Odoo product value, and communicating clearly and effectively to technical and non-technical audiences.
• Handle Support tickets and resolve the problems.
• Collaborate with Engineering, Product, and Developer teams to escalate critical issues.
• Create Solutions, resolve issues and communicate effectively via email, chat, and phone.
• Update ERP technical and business documentations.
• Present training materials for end users.

Job Requirements

• Candidate must have Bachelor's degree in IT or Computer Science/Engineering or related Field.
• Ability to communicate technical concepts clearly and effectively, both written and orally.
• Familiarity with Coding/Scripting/Database Concepts.
• Creative thinker and strategic problem solver.
• Candidate must have 1 - 2 years of experience in related field.
• Compulsary 2 wheeler with Valid Driving License.

Special Information

• Interested candidates are highly encouraged to drop their updated resume to ctwn.hr@froxjob.com
• For further information, directly contact at 9801048492 (Seema).