Customer Service Representative (CSR)

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support

Job Requirements

• Bachelor's degree in related field.
• Atleast 1-2 years of experience in related field.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Good knowledge of MS word, excel & PowerPoint .
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Special Information

• For further information, directly contact at 9820753898 (Chandani)