Customer Service Representative

Job Description

• Respond to student inquiries via phone, email, and in-person.
• Guide students through admission and visa application processes.
• Maintain records of student interactions and documentation.
• Coordinate with universities and stakeholders for smooth processing.
• Handle complaints and provide appropriate solutions promptly.

Job Requirements

• Bachelor’s/ Master’s Degree in Business Administration and Studies.
•  Minimum 1/2 Years Experience in related filed.
• Experience: Previous experience in RTO administration or online education support is preferrd.
• Software proficiency: famility with student management systems(VETrak, aXcelerate or similar), Google Suite, Microsoft office and CRM tools.
• Communication skills: Excellent English skills (both written ans verbal) to handle professional communication with Australian clients.
• Attenttion to Details: Strong organizational and compliance skills to ensure accuracy In rocords and reporting.
• Ability to work Australian business hours (or flexible hours required).
• Office Time: 6:00 Am-2 PM
   

Special Information

• Interested candidates are highly encouraged to send their resumes to hiring@froxjob.com or call (9820753898)