Customer Service Representative

ExtraTech Education & Visa Services FollowUnfollow

ET Education is a trusted Australian education consultancy specializing in student counseling, university admissions, and visa processing. With a strong commitment to excellence, we guide students ... View More

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Basic Information

Job Category: Marketing / Advertising / Customer Service

No. of Vacancies: 4

Employment Type: Full Time

Job Location: Kathmandu

Offered Salary: Negotiable

Qualification: Bachelor's / Master's Degree

Experience: 1+ years

Gender: Any

Prefered Age: 20 - 30 Years

Vehicle Possesion: Preferred

Apply: 28-February-2025 (6 days from now)

Views: 26

Job Description

Respond to student inquiries via phone, email, and in-person.
Guide students through admission and visa application processes.
Maintain records of student interactions and documentation.
Coordinate with universities and stakeholders for smooth processing.
Handle complaints and provide appropriate solutions promptly.

Job Requirements

Bachelor’s/ Master’s Degree in Business Administration and Studies.
Minimum 1/2 Years Experience in related filed.
Experience: Previous experience in RTO administration or online education support is preferrd.
Software proficiency: famility with student management systems(VETrak, aXcelerate or similar), Google Suite, Microsoft office and CRM tools.
Communication skills: Excellent English skills (both written ans verbal) to handle professional communication with Australian clients.
Attenttion to Details: Strong organizational and compliance skills to ensure accuracy In rocords and reporting.
Ability to work Australian business hours (or flexible hours required).
Office Time: 6:00 Am-2 PM

Special Information