Customer Service Representative

A Reputed Food Delivery Company FollowUnfollow

Foodmandu is the first company in Nepal that delivers food from hundreds of popular restaurants. As a pioneer food delivery service provider making life easier through online ordering also leading ... View More

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Basic Information

Job Category: Marketing / Advertising / Customer Service

No. of Vacancies: 1

Employment Type: Full Time

Job Location: Kathmandu

Offered Salary: Negotiable

Qualification: Bachelors degree in Relevant Field

Experience: 1+ years

Gender: Any

Prefered Age: 23 - 35 Years

Vehicle Possesion: Must

Apply: 22-December-2024 (1 day from now)

Views: 172

Job Description

• Answer phone calls and respond to customer inquiries regarding products and services.
• Recommend product or service by collecting customer information and analyzing their product and service needs.
• Handle and process online and telephonic orders.
• Mobilize delivery staffs in wise, effective and efficient manner.
• Ensure excellent service standards and maintain high customer satisfaction.
• Know the company’s products and services and stay updated with the related issues.
• Promptly identify and resolve customer issues and follow up to ensure resolution.
• Contribute to team effort by accomplishing related results as needed.

Job Requirements

Qualification: Bachelors Completed
Experience: Minimum 1 to 2 year of Experience in call center or hospitality industry will be added advantage
Should be willing to work in evening shift
Should be willing to work in weekends and public holidays
Should have a 2-wheeler and valid driving license

Special Information