Customer Service Representative

Job Description

• Answer phone calls and respond to customer inquiries regarding products and services. 
• Recommend product or service by collecting customer information and analyzing their product and service needs. 
• Handle and process online and telephonic orders. 
• Mobilize delivery staffs in wise, effective and efficient manner. 
• Ensure excellent service standards and maintain high customer satisfaction. 
• Know the company’s products and services and stay updated with the related issues. 
• Promptly identify and resolve customer issues and follow up to ensure resolution. 
• Contribute to team effort by accomplishing related results as needed. 
 

Job Requirements

• Qualification: Bachelors Completed
• Experience: Minimum 1 to 2 year of Experience in call center or hospitality industry will be added advantage
• Should be willing to work in evening shift 
• Should be willing to work in weekends and public holidays 
• Should have a 2-wheeler and valid driving license
   

Special Information

• Interested candidates are highly encouraged to send their resumes to shrijana.poudel@froxjob.com (9801898003)