Customer Service Representative

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• Must have 2-3 yeas of experience in a reputed consultancy.
  Bachelor's Degree Graduates can apply.
• Good Organizational Skills
• Multitasking and Time Management Skills
• Telephone Skills
• Good Communication Skills
• Handle Tasks under Pressure
• Fluency in English
• Proficiency in MS Office

Special Information

For further information send your resume to ktm.hr@froxjob.com or do call 9801898006