Customer Service Executive

Job Description

•    Prepare and send Management Information System (MIS) reports to key account customers.
•    Ensure accurate and timely delivery of reports to provide essential insights and updates.
•    Track shipments and provide regular updates to customers regarding their consignments.
•    Maintain effective communication to keep customers informed about the progress of their orders.
•    Follow-up for Old, New, and Duty Payments:
•   Follow up on old, new, and duty payments with customers.
•   Ensure timely collection and resolution of payment-related matters to maintain financial stability.
•   Ensure timely collection and resolution of payment-related matters to maintain financial stability.
•  Attending Walk-in Customers:
•  Provide assistance and support to walk-in customers at the office premises.
•  Address their queries, provide information, and facilitate their requirements.
• Listening to Customer Issues and Resolutions:
• Listen attentively to customer issues and concerns.
• Collaborate with the relevant departments, individuals, or branches to discuss and resolve customer issues promptly.
• Focus on New Business Development (NBD), Lost Customers, and Existing Customers.
• Provide competitive rates, make efforts to regain lost customers, and explore opportunities for new business.
• Telephonic Discussions with Old, New, and Existing Clients
• Engage in telephonic discussions with old, new, and existing clients.
•  Address their queries, provide information, and maintain strong relationships through effective communication.
   

Job Requirements

• BBA/BBS Graduates can apply.
• A minimum of 1-2 years in the customer service field.
• Excellent interpersonal written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Special Information

Interested candidates are highly encouraged to send their resumes to  sangita@froxjob.com (9801898000)