Customer Care Executive

A Reputed Consultancy FollowUnfollow

It is a global leader in international education services. We help international students study in English-speaking countries. Our success comes from connecting students with the right course in th... View More

Basic Information

Job Category: Marketing / Advertising / Customer Service

No. of Vacancies: 1

Employment Type: Full Time

Job Location: Kathmandu

Offered Salary: Negotiable

Qualification: Bachelor Running or Completed

Experience: 1+ years

Gender: Any

Prefered Age: 20 - 35 Years

Vehicle Possesion: Preferred

Deadline: 2023-03-12 (Expired)

Views: 384

Job Description

• Ensure all test candidates receive exemplary customer experience at every contact point

before, during and after sitting the IELTS test

• Consistently create a welcoming environment for the internal and external customers by

greeting and assisting; as well as quickly responding to customer inquiries and needs

• Support the Test Centre team in providing accurate, comprehensive advice to general

enquirers or ensure that more complex enquiries are forwarded to the correct person for a

response

• Identify and assess customers’ needs to achieve satisfaction

• Provide services and support to clients with a disability

• Manage customer enquiries in a timely manner through telephone and email, and at the front

desk

• Build relationships and trust with customers through open and interactive communication

• Go the extra mile to engage customers

• Follow communication procedures, guidelines and policies

• Handle customer complaints, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution

• Keep records of customer interactions, process customer requests and file documents

• Other duties as requested

Operations

• Process customer requests such a Transfers, Refunds, Reschedules, Enquiry on Results

and Tax Invoices

• Support customer bookings and verify payments, personal details and documents

• Maintain records in soft and hard copy as appropriate for all aspects of the test

administration

• Support TC with data migration activities between IELTS and IDP systems

• Ensure data entry is completed timely and accurately

• Process payment vouchers, draft correspondence, preparing documents and

organising/despatching materials

• Support the test centre with controlling inventory stock levels and reordering as necessary

• Support the TCM in the management of test centre logistics, travel and hotel bookings.

• Arrangement of collateral required for the smooth running of the TC

• Provide support in the implementation of contingency procedures when required

• Assist with the update of systems as required using detailed instructions

• Support Test Centre team on tasks/ projects as required

• Provide other administrative support as required to assist in the successful delivery of

services

Job Requirements

Bachelor's running or completed in relevant field.
1- 2 years in similar sector.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Good knowledge of MS word, excel & PowerPoint .
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.