Basic Information

Job Category: Marketing / Advertising / Customer Service
No. of Vacancies: 1
Employment Type: Full Time
Job Location: Kathmandu
Offered Salary: Negotiable
Qualification: Bachelor Running
Experience: 1+ years
Gender: Female
Prefered Age: 20 - 30 Years
Vehicle Possesion: Not necessary
Deadline: 2023-06-19 (Expired)
Views: 405

Job Description

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Job Requirements

  • A bachelor’s running in administration or a related field.
  • A minimum of 1 year experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

Special Information

  • For further information, directly contact at 9801048456(Srijana).