Customer Service Executive
A Reputed Automobile Company FollowUnfollow
This company is Sole authorized distributorship status of Hinduja Group’s commercial vehicle manufacturer.
Basic Information
Job Category:
Marketing / Advertising / Customer Service
No. of Vacancies:
1
Employment Type:
Full Time
Job Location:
Kathmandu
Offered Salary:
Negotiable
Qualification:
Bachelor Running
Experience:
1+ years
Gender:
Female
Prefered Age:
20 - 30 Years
Vehicle Possesion:
Not necessary
Deadline:
2023-06-19 (Expired)
Views:
426
Job Description
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Job Requirements
- A bachelor’s running in administration or a related field.
- A minimum of 1 year experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Special Information
- For further information, directly contact at 9801048456(Srijana).
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