Customer Relationship Manager

Job Description

• Build and maintain strong relationships with clients to ensure long-term engagement.
• Act as the primary point of contact for customer inquiries, complaints, and feedback.
• Identify customer needs and provide tailored solutions or escalate issues to the relevant team.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Analyze customer data to identify trends, improve services, and increase sales opportunities.
• Collaborate with internal teams to address client requirements and deliver optimal service.
• Prepare regular reports on customer interactions and satisfaction metrics.

Job Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: 5-7 years proven experience in Showroom Sales (4 wheelers)
• Experience in managing a customer service team
• Excellent interpersonal and leadership skills
• Strong problem-solving abilities and conflict resolution skills.

Special Information

• Interested candidates are highly encouraged to send their resumes to ruby@froxjob.com (9801898001)