Customer Relation Manager

Job Description

• Develop and maintain strong, long-lasting customer relationships
• Handle and resolve customer complaints and issues in a timely manner
• Monitor customer satisfaction levels and provide regular feedback for improvement
• Collaborate with internal teams (sales, marketing, support) to enhance customer experience
• Collect and analyze customer feedback to identify trends and areas of improvement
• Implement strategies to improve customer retention and loyalty
• Prepare reports on customer service activities and performance metrics

Job Requirements

• 3-5 years of experience preferably in the Sales service of automotive industry.  
• Bachelor's Degree in a related field.
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Ability to manage multiple customer accounts and prioritize effectively
• Proficient in CRM software and customer management tools
• Strong organizational and leadership skills

Special Information

• Interested candidates are highly encouraged to send their resumes to hiring@froxjob.com or 9820753898