Customer Care Representative

Jonchhen Group of Companies FollowUnfollow

A leading business group in Nepal with a diversified portfolio, specializing in trading, manufacturing, and real estate. The company is known for its innovative solutions, commitment to quality, an... View More

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Basic Information

Job Category: Marketing / Advertising / Customer Service

No. of Vacancies: 1

Employment Type: Full / Part Time

Job Location: Chitwan

Offered Salary: Negotiable

Qualification: Bachelors degree in Relevant Field

Experience: 1+ years

Gender: Any

Vehicle Possesion: Not necessary

Apply: 16-March-2025 (23 days from now)

Views: 31

Job Description

Handle incoming calls, providing accurate information and assistance regarding
products and services in a professional manner.
Actively engage in follow ups and conversion of leads.
Identify and resolve customer issues efficiently, ensuring timely follow-up and closure of
all concerns.
Follow company policies and procedures to maintain compliance and ensure quality service.
Foster a collaborative culture within the team.
Developandmaintain a customer-centric approach in all activities

Job Requirements

- At least 1 - 2 years in Front Desk, CSR.

Excellent communication skills (written and verbal).
- Strong problem-solving and decision-making abilities.
- Ability to empathize with customers and build rapport.
- Proficiency in using CRM software and other relevant tools.
- Strong computer skills, including typing and data entry.

Skill Requirements