Customer Care Representative

Job Description

•    Responding promptly to customer inquiries.
•    Communicating with customers through various channels.
•    Acknowledging and resolving customer complaints.
•    Knowing our products inside and out so that you can answer questions.
•    Processing orders, forms, applications, and requests.
•    Keeping records of customer interactions, transactions, comments, and complaints.
•    Communicating and coordinating with colleagues as necessary.
•    Providing feedback on the efficiency of the customer service process.
•    Managing a team of junior customer service representatives.
•    Ensure customer satisfaction and provide professional customer support.

Job Requirements

• Bachelors Degree in Management.
• Minimim one  years of experience  in related field.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different.
• Friendly personality and team player.
• Ability to work under pressure.
• Fluency in written and spoken English.
• Good communication skills- written and verbal.

Special Information