Basic Information

Job Category: Marketing / Advertising / Customer Service
No. of Vacancies: 1
Employment Type: Full Time
Job Location: Kathmandu
Offered Salary: Negotiable
Qualification: Bachelors degree in Relevant Field
Experience: 1+ years
Gender: Any
Prefered Age: 18 - 30 Years
Vehicle Possesion: Preferred
Apply: 17-December-2022 (14 days from now)
Views: 160

Job Description

•    Responding promptly to customer inquiries.
•    Communicating with customers through various channels.
•    Acknowledging and resolving customer complaints.
•    Knowing our products inside and out so that you can answer questions.
•    Processing orders, forms, applications, and requests.
•    Keeping records of customer interactions, transactions, comments, and complaints.
•    Communicating and coordinating with colleagues as necessary.
•    Providing feedback on the efficiency of the customer service process.
•    Managing a team of junior customer service representatives.
•    Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Bachelors Degree in Management.
  • Minimim one  years of experience  in related field.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different.
  • Friendly personality and team player.
  • Ability to work under pressure.
  • Fluency in written and spoken English.
  • Good communication skills- written and verbal.

Special Information

 
For further information, directly contact at 9801048456(Srijana).
OR
Easy Apply

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