Customer Care Executive

Job Description

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Job Requirements

• A bachelor’s running or degree in administration or a related field.
• Must have a year of experience in a related field.
• Excellent interpersonal and communication skills.
• Good oral and written  communication skills
• Good knowledge of MS Word, Excel & PowerPoint.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Special Information

Interested candidates are highly encouraged to send their resumes tocv@froxjob.com or call 9801048456