Customer Service Representative (CSR)

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• Candidate must have Bachelor running or Bachelor degree, or equivalent.
• Freshers can apply.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Receiving and placing customer service telephone calls 
• Data entry and research as required to troubleshoot customer problems
• Experience working with customer support.
• Must be good in communication.

Special Information

• Interested candidates are highly encouraged to drop their updated resume to ktm.hr@froxjob.com
• For further information, directly contact at 9801898006 (Usha).