Basic Information
Job Category:
Marketing / Advertising / Customer Service
No. of Vacancies:
3
Employment Type:
Full Time
Job Location:
Kathmandu,Birgunj,Itahari
Offered Salary:
Negotiable
Qualification:
Bachelor Running or Completed
Experience:
Freshers
Gender:
Any
Prefered Age:
20 - 30 Years
Vehicle Possesion:
Preferred
Deadline:
2022-11-19 (Expired)
Views:
204
Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
Job Requirements
- Candidate must have +2 Degree or Bachelor's running. (Freshers can apply, Male candidates only)
- Must have own bike/scooter with valid license.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Special Information
- For further information, directly contact at 9801048456 (Srijana).