Call Center Representative

Job Description

• Respond to customer inquiries via phone,email or chat in a timely and professional manner.
• Resolve product or service  problems by clarify the customers complaint and determining the best solution.
• Maintain Expert knowledge of company products and services.
• Process orders,forms,applications and Request .
• Follow up with customer to ensure resolution and Satisfaction.
• Collaborate with other department to resolve complex issues.
• Document customer interaction and feedback for contionuos Improvement.
   

Job Requirements

• Must have year of experience in a similar customer service or call center role.

• +2 completed or Bachelor running can apply.

• Excellent verbal and written communication skills in both Nepali and English

• Strong problem-solving and interpersonal skills

• Ability to handle pressure and multitask effectively

• Proficient in MS Office (Word, Excel, Email)

• Positive attitude and customer-focused mindset

• Ability to work well in a team environment

Special Information

• To Apply: Interested candidates are highly encouraged to send their resumes to shrijana.poudel@froxjob.com or call (9801898003)