Sr. Service Manager

A Reputed Automobile Company FollowUnfollow

This company is a major player in AUTOMOTIVE and ALLIED business, one of the largest and most driving brand in Nepal. More than 38 years down the line, it has exceeded USD 350 million annual revenu... View More

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Basic Information

Job Category: Sales/ Marketing / Brand Promotion

No. of Vacancies: 1

Employment Type: Full Time

Job Location: Kathmandu

Offered Salary: Negotiable

Qualification: B.E. Mechanical

Experience: 6+ years

Gender: Any

Prefered Age: 25 - 40 Years

Vehicle Possesion: Preferred

Apply: 31-March-2025 (2 days from now)

Views: 95

Job Description

Oversee and manage the service operations, ensuring high-quality customer service and efficiency.
Develop and implement service strategies to enhance customer satisfaction and business growth.
Lead and mentor the service team, providing guidance and performance evaluations.
Monitor service metrics, identify areas for improvement, and implement corrective actions.
Handle escalated customer issues and ensure timely resolution.
Coordinate with other departments to streamline service operations.
Ensure compliance with company policies and industry regulations.

Job Requirements

Qualification: Bachelor's in Automobile / Mechanical Engineering
Experience: 7 years of experience in service operations, technical support, and after sales management in the passenger vehicle industry.
Knowledge of workshop management, policy, procedure, and norms.
Good leadership and communication skills.

Special Information