Front Desk Officer

Job Description

• Promptly and professionally respond to inbound calls, social media inquiries, emails, and other communication channels.
• Provide detailed information about Nepal IVF treatment packages and services to patients.
• Schedule appointments and ensure patients are equipped with necessary information regarding their visit.
• Maintain accurate records of patient interactions, inquiries, and feedback.
• Address patient queries and concerns effectively through follow-up communication.
• Collaborate with the Front Desk and Nursing departments to fulfill patient needs seamlessly.
• Achieve call center performance targets, ensuring high customer satisfaction.

Job Requirements

• Qualificaitaon: +2 / Bachelors Running
• Experience: Must have 6months to 1 year of experience in Front Desk/Customer service
• Previous experience in a call center or hospital reception is essential.
• Fluency in English and Nepali languages is mandatory.
• Ability to manage multiple communication platforms including Facebook, Instagram, Phone, Email, and WhatsApp.
• Proficient verbal and written communication skills; exceptional organizational skills.

Special Information

• To Apply: Interested candidates are highly encouraged to send their resume to ktm.hr@froxjob.com or 9801898006