Customer Care Executive

Job Description

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Job Requirements

• A bachelor’s degree in administration or a related field.
• Freshers are highly encouraged to apply.
• Excellent interpersonal written and oral communication skills.
• Ability to lead a team.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Special Information

Interested candidates are highly encouraged to send their resume to cv@froxjob.com or call 9801048456