Customer Care Executive
A Reputed Company FollowUnfollow
A reputed company is the sole authorized distributor of Nepal.
Basic Information
Job Description
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Job Requirements
- A bachelor’s degree in administration or a related field.
- Freshers are highly encouraged to apply.
- Excellent interpersonal written and oral communication skills.
- Ability to lead a team.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Special Information
Interested candidates are highly encouraged to send their resume to cv@froxjob.com or call 9801048456
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