Call Center Representative

Job Description

• Handle inbound and outbound customer calls professionally and efficiently
• Provide accurate information regarding company products, services, and processes
• Follow up with potential leads and support conversion activities
• Resolve customer inquiries, complaints, and service-related issues in a timely manner
• Maintain proper records of customer interactions in the CRM system
• Coordinate with internal departments for smooth customer support operations
• Ensure high customer satisfaction through excellent communication and service delivery
• Follow company policies, quality standards, and operational procedures

Job Requirements

• Bachelor’s degree in Finance, Business Administration, or related field
• Minimum 1–2 years of experience in a customer service or Call Center role
• Excellent communication and interpersonal skills
• Strong negotiation and convincing ability
• Basic knowledge of CRM software and computer applications
• Ability to handle pressure and meet targets/deadlines
• Positive attitude with strong customer-handling skills
• Team-oriented and professional work ethic

Special Information

To Apply: Send your CV to shrijana.poudel@froxjob.com or 9801898003