Basic Information
Job Description
- Learning about business resolutions available to customer.
- Developing chatbot conversation flows to improve access to aforementioned resolutions.
- Continually analyzing interactions to identify gaps and refining content through UX experiments, user feedback, and analysis of performance metrics.
Job Requirements
- Bachelor Degree in IT, computer science, or equivalent work experience.
- 2+ year of experience in business operations or customer experience unit.
- Good content writing/conversational interface skills.
- Experience writing functional tests.
- Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.
- Quick and self-motivated learner.
- Can solve problems using own critical thinking skills, with emphasis on innovation.
- Ability to work independently and proactively manage schedule and workload to meet and set deadlines.
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Customer commitment
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Teamwork
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Embrace change
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Integrity
- Ownership
Special Information
Interested candidates are highly encouraged to directly apply at the given link.
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