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Customer Relation Executive
A Reputed Automobile Company FollowUnfollow
This company is a major player in AUTOMOTIVE and ALLIED business, one of the largest and most driving brand in Nepal. More than 38 years down the line, it has exceeded USD 350 million annual revenu... View More
Basic Information
Job Description
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different.
- Friendly personality and team player.
- Ability to work under pressure.
- Fluency in written and spoken English.
- Good communication skills- written and verbal.
Special Information
- For further information, directly contact at 9801048456(Srijana).
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