Customer Care Manager

Job Description

• Collecting daily customers, visit or inquiry data from every outlet of the Suzuki vehicles
• Ensuring daily required information/data is received via email and calls
• Preparing and maintaining a record of customer tracking progress to reach the product report
• Communicating and liaising verbally between dealers/customers/visitors’ enquirers and relevant persons 
• Confer with the customers by telephone to provide information about products and services or to obtain details of complaints after sales
• Grievance handling of sales and after-sales customers 
• Ensuring forecast and tracking marketing and sales trend as well as analyzing collected data
• Attend the periodic meetings to provide the management with information and proposals concerning customer interest or changing habits regarding the product or service
• Present the periodic report to the concerned authority on all of the activities performed
• Any other duties and responsibilities that may be assigned time to time 

Job Requirements

Bachelor's/ Master's degrees in a related field can apply.

 2-3 years of experience in a related field. 

Must have advanced Excel skills.

Good communication and interpersonal skills.

Special Information

• For further information, directly contact at 9801898001 (Ruby).