Client Relation Management

Job Description

• Manage and maintain client relationships to ensure customer satisfaction and retention
• Handle customer inquiries, feedback, and complaints in a professional manner
• Update and manage customer data in the CRM system accurately and timely
• Act as a bridge between Sales, Marketing, and Customer Support teams to ensure effective use of CRM data
• Coordinate with internal departments to resolve customer issues efficiently
• Prepare basic CRM and customer service reports
• Support customer engagement initiatives and follow-up activities

Job Requirements

• Bachelor’s Degree (Completed or Running) in Business Administration, Management, Marketing, or a related field
• Minimum 1-2 years of experience in CRM or Customer Service roles
• Excellent verbal and written communication skills
• Strong interpersonal and coordination abilities
• Ability to manage multiple client interactions professionally
• Basic knowledge of CRM systems and customer data management
• Proficiency in MS Office (Word, Excel, Email)
• Customer-focused mindset with problem-solving skills

Special Information

To Apply: Send your CV to ktm.hr@froxjob.com or 9801898006