Shift Incharge

Job Description

• Supervise and manage daily shift operations.
• Ensure high standards of customer service and client satisfaction.
• Coordinate with team members to maintain operational efficiency.
• Monitor staff attendance, performance, and discipline during shifts.
• Handle customer queries and resolve complaints professionally.
• Maintain cleanliness, hygiene, and service quality standards.
• Prepare daily reports and coordinate with management.
• Ensure proper handling of cash, billing, and documentation (if applicable).

Job Requirements

• Bachelor’s degree in BHM / BBA / BBS or related field.
• 2–3 years of experience as a Shift Incharge (preferred).
• Freshers from hospitality background with strong potential may also apply.
• Excellent communication skills (English required; local language is an advantage).
• Strong interpersonal and leadership skills.
• Presentable personality with a positive attitude.
• Basic computer knowledge (MS Office; PMS knowledge is a plus).
• Ability to work in morning and evening shifts.
• Willingness to work on weekends and public holidays.
• Strong problem-solving and decision-making abilities.

Special Information

To Apply: Send your CV to ktm.hr@froxjob.com or 9801898006