Guest Relation Officer

Job Description

• Welcome and assist guests in a courteous and professional manner
• Handle guest inquiries, requests, and complaints efficiently
• Maintain excellent guest relations to ensure a positive customer experience
• Coordinate with internal departments to ensure smooth service operations
• Maintain guest records and basic documentation using computer systems
• Ensure compliance with company service standards and hospitality protocols
• Support daily front-office and guest service activities
• Work in assigned shifts, including weekends and holidays

Job Requirements

• Diploma or Bachelor’s Degree in Hospitality Management / Hotel Management, or
• BHM / Diploma in HM / Flight Attendant background
• Fresher and experienced candidates are encouraged to apply 
• Excellent communication skills (English required; local language is an advantage)
• Strong interpersonal and customer service skills
• Presentable personality with a positive and professional attitude
• Basic computer knowledge (MS Office; PMS knowledge is a plus)
• Ability to work under pressure and handle guests professionally
• Willingness to work morning and evening shifts, weekends, and holidays

Special Information

To Apply: Send your CV to ruby@froxjob.com or 9801898001