Operation Manager

Job Description

• Oversee and manage day-to-day hospitality operations
• Ensure smooth coordination between departments for service excellence
• Implement and monitor operational SOPs and service standards
• Supervise, train, and manage operational staff
• Handle operational challenges and resolve issues effectively
• Monitor performance, productivity, and service quality
• Ensure compliance with hospitality policies, safety, and quality standards
• Prepare basic operational reports and documentation
• Support management in planning and improving operational efficiency

Job Requirements

• BHM / Diploma in Hotel Management or related hospitality qualification
• 2–4 years of experience in hospitality operations management
• Experience in hotel, resort, restaurant, or hospitality service industry preferred
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Good problem-solving and decision-making skills
• Knowledge of hospitality SOPs, service standards, and compliance
• Basic computer knowledge (MS Office)
• Ability to work under pressure and manage multiple responsibilities

Special Information

To Apply: Send your CV to ktm.hr.@froxjob.com or 9801898006