Outlet Incharge

Job Description

• Oversee the daily operations of the outlet and ensure smooth workflow.
• Manage staff schedules, shift planning, and attendance.
• Monitor customer service standards and ensure a positive customer experience.
• Supervise outlet staff and provide guidance to maintain operational efficiency.
• Handle customer inquiries, complaints, and feedback professionally.
• Maintain inventory records and coordinate stock management activities.
• Prepare daily, weekly, and monthly operational reports.
• Ensure compliance with company policies, procedures, and hygiene standards.
• Coordinate with management to achieve sales and operational targets.
• Support administrative tasks and maintain accurate records using MS Office applications.

Job Requirements

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum 3–4 years of experience as an Outlet Incharge or in a similar supervisory role.
• Strong knowledge of shift management and day-to-day outlet operations.
• Proficiency in MS Excel, MS Word, and basic reporting tools.
• Excellent leadership, communication, and team management skills.
• Strong problem-solving and customer service abilities.
• Presentable personality with a professional attitude.
• Ability to work flexible shifts, including weekends and holidays if required.
• Good organizational and time-management skills.
• Ability to work under pressure and handle multiple responsibilities effectively.

Special Information

To Apply: Send your CV to anusha@froxjob.com or 9801898006