Guest Relation Officer

Job Description

• Welcome and assist guests in a courteous and professional manner.
• Handle guest inquiries, requests, and complaints effectively.
• Ensure a positive and memorable customer experience at all times.
• Coordinate with relevant departments to address guest needs and concerns.
• Maintain accurate records of guest interactions and feedback.
• Provide information regarding services, facilities, and promotions.
• Follow company policies and service standards to ensure customer satisfaction.
• Assist in administrative and front-desk-related tasks as required.

Job Requirements

• Bachelor's degree in any field.
• Minimum 2–3 years of experience in customer service, guest relations, hospitality, or a related field.
• Excellent verbal and written communication skills.
• Must be presentable with good grooming and professional etiquette.
• Strong interpersonal and relationship-building skills.
• Basic knowledge of MS Word and MS Excel.
• Ability to handle customer concerns with patience and professionalism.
• Strong organizational and multitasking abilities.

Special Information

To Apply: Send your CV to ktm.hr@froxjob.com or 9801898006