Guest Relation Officer (GRO)
Tranquillity Spa Pvt.Ltd FollowUnfollow
Tranquillity Spa Pvt. Ltd. is Nepal’s first day spa, established in 2008 and recognized by the Nepal Tourism Board. It is the largest spa chain in Nepal, offering world-class wellness services wit... View More
Basic Information
Job Description
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Greet and assist guests in a courteous and professional manner.
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Handle inquiries, reservations, and bookings using reservation software.
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Manage guest complaints and resolve issues effectively.
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Maintain records and reports related to guest interactions.
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Coordinate with internal teams to fulfill guest requirements.
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Ensure a smooth and pleasant guest experience from arrival to departure.
Job Requirements
• Currently pursuing a Bachelor’s degree in any field.
• Prior experience in customer service, hospitality, or front office roles is highly desirable.
• Fluent in English.
• Knowledge of computer systems and reservation software.
• Familiar with MS Office (Excel, Word) and booking software (if applicable).
• Strong communication and interpersonal skills.
• Ability to handle guest inquiries and complaints professionally.
• Must own a vehicle and possess a valid driving license.
