Basic Information
Job Description
- Take emergency and non-emergency calls.
- Remain calm for the caller on the line.
- Come up with a solution for the problem.
- Ensure that all notes are being taken properly.
- Effectively communicate with the caller and dispatch team.
- Track emergency vehicles to ensure a timely response.
- Learn how to use the basic computer and headset equipment.
- Ensure that the caller was taken care of by communicating with the vehicle.
Job Requirements
- Intermediate completed can apply.
- Freshers are highly encouraged to apply.
- Ability to follow procedures and regulations
- Ability to remain calm in a stressful situation
- Fluent in English
- Incredible multitasking abilities
- Great communication skills
- Ability to rapidly input information into a data entry system
- Great customer service skills
- Ability to schedule and follow through with callers
Special Information
- For further information, directly contact at 9801048492 (Sumuda).