Store & Dispatch Executive

Job Description

• Assist the sales team with order processing, quotation preparation, and sales documentation.
• Monitor order status and delivery timelines; coordinate with logistics for timely dispatch.
• Maintain accurate and up-to-date records of customers, sales, and orders in the system.
• Coordinate with logistics, warehouse, and finance teams to ensure seamless workflow.
• Generate regular sales and dispatch reports and provide insights to support sales performance.
• Act as the first point of contact for customer inquiries, complaints, and follow-ups.
• Handle return and refund processes in line with company policies.
• Collect and document customer feedback to support continuous improvement.
• Build and maintain long-term customer relationships to support retention and loyalty.

Job Requirements

• Intermediate (10+2) completed.
• 1–2 years of experience in a similar store, dispatch, or sales support role.
• Good coordination and communication skills.
• Strong record-keeping and organizational abilities.
• Ability to handle multiple tasks and meet dispatch deadlines.
• Customer-oriented approach with problem-solving skills.
• A two-wheeler license is compulsory.

Special Information

To Apply: Send your CV shrijana.poudel@froxjob.com ???????? ????????????????????????????????????????