Basic Information
Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
Job Requirements
- +2 completed or bachelor's running.
- Freshers are highly encouraged to apply.
- Candidate must have two wheeler with valid license.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Good knowledge of MS word, excel & PowerPoint .
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Special Information
- For further information, directly contact at 9801048456 (Srijana)